Dell customer gets Windows refund

By   |  December 12, 2008

Tectonic reader Ken sent us a link to this story. Dell customer Zvi Devir from Haifa in Northern Israel, was recently able to do what most open source fans just dream about: He managed to get Dell to give him a refund for the Windows software shipped on his new laptop which he didn’t want because he was planning to run Linux.

Vista’s end-user license agreement stated that “by using this software, you accept these terms. If you do not accept them, do not use the software. instead, contact the manufacturer or installer to determine their return policy for a refund or credit.” Which is what Devir did.

Intially he was fobbed off but after taking the issue to the small claims court, Devir was finally rewarded with a cheque for $137 (R1 386).

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Comments

4 Responses to “Dell customer gets Windows refund”

  1. Herman
    December 15th, 2008 @ 5:48 pm

    Haifa Israel, eh? Good luck to anyone else…

    Shalom!

  2. Vwbond
    December 22nd, 2008 @ 5:10 pm

    Vista isn’t worth the money anyway.

  3. illuminati
    December 28th, 2008 @ 6:39 pm

    Good Lord! What’s next? Keyboards refunded because the Windows logo is on it? What this silly wanker does not understand is that when you purchase an OEM machine (such as Dell, HP, or other) you agree to the specs, Operating System, warrany, and whatever else is bound to the brand holder.

    If you do not agree, simply don’t buy.

    It’s not an exact science.

    Then… some people’s natures are to bitch and moan. Give them a golden toilet seat, and they’ll complain that it’s cool to the touch.

    Some people should just grow up and LOOK before they buy.

  4. waynet
    January 2nd, 2009 @ 8:49 pm

    Illuminati,

    You should try reading the story in its entirety:

    “Vista’s end-user license agreement stated that “by using this software, you accept these terms. If you do not accept them, do not use the software. instead, contact the manufacturer or installer to determine their return policy for a refund or credit.”

    This clause immediately creates a choice. If the keyboard had such a clause, the user could also ask for a refund.

    WayneT

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